os-platform

Information on online dispute resolution:
The EU Commission has been providing an online platform for online settlement since the first quarter of 2016
Disputes (so-called "OS platform") ready.
The OS platform is intended as a contact point for out-of-court settlement of disputes regarding contractual obligations,
that arise from online sales contracts.

The OS platform can be reached via the following link:
OS platform

Our email address for consumer complaints is:
verbraucherbeschwerde@bike-mike-store.de